Introduction
This Privacy Policy outlines how FindSpot Car Rentals (”FindSpot”, ”we”, ”our”, or ”us”) collects, uses, and protects any information that you provide when using our website, mobile application, or services.
FindSpot is committed to safeguarding your privacy. If we request personally identifiable information while you use our services, you can be assured that it will be used only in accordance with this Privacy Policy.
We may update this policy from time to time by modifying this page. We recommend checking this page periodically to ensure you are aware of any changes. This policy is effective from 20th July 2025.
Information we collect
We may collect the following information:
- Name and job title
- Contact information including email address.
- Demographic details such as postcode, preferences, and interests.
- Other information relevant to customer surveys and/or promotional offers.
In addition to any personal data you provide, we automatically collect certain usage-related information whenever you interact with our services. This may include:
- Browser type and version
- Referring URLs
- Pages visited within our services
- Time and date of access
- Your device identifier (a unique number assigned to your device)
Call Bookings
If you book a ride through our call center, please note that calls may be recorded for quality assurance and training purposes.
Location and Mobile Device Information
When using our mobile application, we may collect and store the following information from your device:
- Preferred language and country site (if applicable)
- Mobile device make and model
- Operating system and browser type
- Geolocation (GPS data during the ride)
- Interactions with the app (e.g., usage frequency, session duration, in-app behavior)
- SMS/text data with user permission for:
- 🔹Verifying one-time passwords (OTP)
- 🔹Auto-filling verification fields during financial transactions
We do not share SMS/text message data with any third party, except as outlined in this Privacy Policy and as required by law.
Why We Collect This Information
We collect and use your data for the following purposes:
- Internal record keeping
- Service improvement and personalization
- Sending promotional emails about new products, special offers, or other updates (if opted in)
- Conducting market research through email, phone, fax, or mail
- Customizing the website and app based on your preferences
Security
We are committed to keeping your information secure. We have implemented appropriate physical, electronic, and managerial safeguards to protect against unauthorized access, disclosure, or loss of your data.
Cookies
We use:
- Verifying one-time passwords (OTP)
- Auto-filling verification fields during financial transactions
Cookies do not give us access to your computer or any personal data unless you choose to share it.
You can choose to accept or decline cookies. Most browsers accept cookies by default, but you can modify your browser settings to decline them. Doing so may limit your experience on the website.
Links to External Sites
Our website may contain links to other websites. However, once you leave our platform, we are no longer responsible for the protection and privacy of any information you provide on those sites. Please review the privacy policies of those external websites before sharing your information.
Sharing Your Information
We do not sell, lease, or distribute your personal information to third parties without your consent, unless required by law. However, we may send you promotional content about third parties if you have opted in to receive such communications.
Data Retention
We retain your personal information for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once your data is no longer required, it will be securely deleted or anonymized.
Third-Party Processors
We may use trusted third-party service providers to process your data, such as payment gateways, analytics providers, and cloud storage services. These partners are bound by strict contractual obligations to protect your data and use it only as instructed by FindSpot.
GDPR Compliance (EU Users)
If you are a resident of the European Economic Area (EEA), the following rights apply under the General Data Protection Regulation (GDPR):
- Right to access, correct, or delete your personal data
- Right to restrict or object to processing of your data
- Right to data portability
- Right to withdraw consent at any time (where applicable)
- Right to lodge a complaint with your local data protection authority
To exercise these rights, please contact us via the details on our Contact Us page.
CCPA Compliance (California Residents)
In accordance with the California Consumer Privacy Act (CCPA), California residents have the right to:
- Request disclosure of the categories and specific pieces of personal data we collect
- Request deletion of personal information, subject to legal exceptions
- Right to data portability
- Opt out of the sale of personal information (we do not sell your data)
- Right to lodge a complaint with your local data protection authority
Requests can be made via the Contact Us page.
Account Deletion
You can delete your FindSpot account directly through the mobile app. Follow these steps:
- Request disclosure of the categories and specific pieces of personal data we collect
- Request deletion of personal information, subject to legal exceptions
- Right to data portability
- Opt out of the sale of personal information (we do not sell your data)
- Right to lodge a complaint with your local data protection authority
Upon deletion:
- Your account, personal details, and booking history will be permanently removed from our database
- You will no longer receive any communications regarding offers or marketing campaigns
- If you create a new account using the same credentials, your old data will not be recovered. The new account will be treated as a fresh signup.
Contact Us
If you have any questions regarding this privacy policy, or to exercise your rights under GDPR or CCPA, please reach out to us via the Contact Us page on our website or app.